AMD Patient Survey Results
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TOTALS FOR AMD's CLINICS
85 SURVEYS RETURNED
|
EXCELLENT
|
VERY GOOD
|
GOOD
|
FAIR
|
POOR
|
|
How long you had to wait to get an appointment from the
time you first called the office
80 patients responded to this
question
|
52
65%
|
21
26.2%
|
7
8.8%
|
0
0%
|
0
0%
|
|
Getting through to the office by phone
82 patients responded to this
question
|
57
69.5%
|
19
23.1%
|
5
6.2%
|
1
1.2%
|
0
0%
|
|
Convenience of the location of our office
85 patients responded to this question
|
53
62.4%
|
17
20%
|
14
16.5%
|
1
1.2%
|
0
0%
|
|
The reception area and office
85 patients responded to this
question
|
71
83.3%
|
12
14.1%
|
2
2.4%
|
0
0%
|
0
0%
|
|
Length of time waiting in the office
84 patients responded to this question
|
60
71.4%
|
19
22.6%
|
3
3.6%
|
2
2.4%
|
0
0%
|
|
Quality of time spent with the doctor, physician assistant
or nurse practitioner
84 patients responded to this question
|
64
76.2%
|
14
16.7%
|
6
7.1%
|
0
0%
|
0
0%
|
|
The explanation of what was done today in the office
83 patients responded to this
question
|
62
74.7%
|
18
21.7%
|
3
3.6%
|
0
0%
|
0
0%
|
|
The skills (thoroughness, carefulness, competence) of the
doctor, physician assistant or nurse practitioner
83 patients responded to this
question
|
71
85.5%
|
8
9.6%
|
4
4.8%
|
0
0%
|
0
0%
|
|
The personal manner (courtesy, respect, sensitivity,
friendliness) of the doctor, physician assistant or nurse practitioner
85 patients responded to this question
|
74
87.1%
|
8
9.4%
|
3
3.5%
|
0
0%
|
0
0%
|
|
The personal manner (courtesy, respect, sensitivity,
friendliness) of the office staff
85 patients responded to this question
|
73
85.6%
|
11
12.9%
|
1
1.2%
|
0
0%
|
0
0%
|
|
The visit overall was
84 patients responded to this question
|
73
86.9%
|
9
10.7%
|
2
2.4%
|
0
0%
|
0
0%
|
Survey Comments
Under "Convenience of the location of our office" w/a rating
of "excellent", a pt wrote, "except piano behind signs not too visible".
Under "The reception area and office" a pt wrote, "best in
the hospital".
Under "The personal manner of the physician, physician assistance
or nurse practitioner" a pt wrote, "They are outstanding, compassionate and
skilled."
Under "The visit overall was" a pt wrote, "very, very
pleasant".
General Comments/Suggestions for Improvements
"I could not be happier with my experience during both my
knee replacements."
"The chairs in the reception area could be higher to
accommodate the orthopaedic patient."
"It was great."
"You are awesome! Your team is awesome! The best of the
best."
"A super efficient office."
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