|
TOTALS FOR ALL CLINICS
188 SURVEYS RETURNED
|
EXCELLENT
|
VERY GOOD
|
GOOD
|
FAIR
|
POOR
|
|
How long you had to wait to get an appointment from the
time you first called the office
174 patients responded to this
question
|
117
67.2%
|
44
25.3%
|
12
6.9%
|
1
.6%
|
0
0%
|
|
Getting through to the office by phone
179 patients responded to this
question
|
127
70.9%
|
42
23.5%
|
9
5%
|
1
.6%
|
0
0%
|
|
Convenience of the location of our office
188 patients responded to this question
|
115
61.2%
|
43
22.9%
|
22
11.7%
|
7
3.7%
|
1
.5%
|
|
The reception area and office
188 patients responded to this
question
|
159
84.6%
|
24
12.8%
|
5
2.7%
|
0
0%
|
0
0%
|
|
Length of time waiting in the office
186 patients responded to this question
|
128
68.8%
|
44
23.7%
|
10
5.4%
|
4
2.2%
|
0
0%
|
|
Quality of time spent with the doctor, physician assistant
or nurse practitioner
184 patients responded to this question
|
145
78.8%
|
29
15.8%
|
10
5.4%
|
0
0%
|
0
0%
|
|
The explanation of what was done today in the office
181 patients responded to this
question
|
142
78.5%
|
34
18.8%
|
5
2.8%
|
0
0%
|
0
0%
|
|
The skills (thoroughness, carefulness, competence) of the
doctor, physician assistant or nurse practitioner
184 patients responded to this
question
|
158
85.7%
|
20
10.9%
|
6
3.3%
|
0
0%
|
0
0%
|
|
The personal manner (courtesy, respect, sensitivity,
friendliness) of the doctor, physician assistant or nurse practitioner
186 patients responded to this question
|
162
87.1%
|
19
10.2%
|
5
2.7%
|
0
0%
|
0
0%
|
|
The personal manner (courtesy, respect, sensitivity,
friendliness) of the office staff
185 patients responded to this question
|
158
85.4%
|
24
13%
|
3
1.6%
|
0
0%
|
0
0%
|
|
The visit overall was
186 patients responded to this question
|
153
82.3%
|
28
15.1%
|
4
2.2%
|
1
.5%
|
0
0%
|
